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Five Step Formula to Fabulous List Building

Written by Monikah Ogando on July 22, 2010

Imagine potential clients actually demanding you keep sending them materials promoting your services, products, and programs. Imagine people calling and emailing you asking why they haven’t heard from you for a while and if you could continue sending them your info!

This is not a pipe dream. It actually happens to me frequently. And when you build your own opt-in database (list) of current and potential clients it will happen to you too.

To this day I get occasional messages from my subscribers that say something like this: “Hey, I’m not getting your newsletters; did you take me off your list? What happened? Please make sure you have my right email…”

It would have never happened have I not put in the time and effort to build my list. Now the newsletters give me a way to demonstrate my expertise and regularly tell potential customers about different products and programs I offer. And since the marketing tips I send provide a lot of value people love reading them!

Now, let me give you a five step fast track guide how to get started (or improve) your own list building:

Step 1: Develop a stand-alone opt-in page and put an opt-in box on every page on your website.

Most people over-complicate their websites. In an effort to create something “perfect” from the get-go they delay launching it for weeks or even months.

In reality, the best way to get started with promoting your services online is a simple, two page site. First page offering something virtually all your potential clients want and giving them a way to opt-in (subscribe) to receive what you offer. And the second page – thanking your new subscribers for choosing to give you their contact information.

Now, let’s back up for just a second. I just said your first page (opt-in page) must have a place for people to subscribe. It needs an opt-in box. What’s an opt-in box? It’s a place where visitors can put their name and email, as well as maybe their phone number and full address and then click a button that says, “Yes, I want to subscribe.” That’s it.

Single opt-in pages work better (for building your list) than massive websites with multiple links. An opt-in page gives people one choice: opt in or leave. Navigating through multiple pages of a big website can be very confusing. And even if you have a well developed website with lots of great information, most people will never see it more than once if you aren’t capturing their contact information and inviting them back.

Step 2: Use a list management system to make your list-building easier.

When your list is small it’s easy to manage it. But as it grows, you will need to have a tool to automate your list management. Even with only a few hundred subscribers, handling simple things like “subscribe” and “unsubscribe” requests can quickly turn into a full time job.

That’s why you will want to use a list management system instead.

There are two systems I still use in my business today that are great for getting started. One is Ogando Cart. It’s a solution that comes with a shopping cart and I recommend it because of it’s low cost and ease of use. And sooner or later you will want to offer your visitors a way to buy from you online.
Another system I use is called Aweber. It will also automate your list management and make sending email newsletters simple and easy. The biggest difference is that it doesn’t have a shopping cart – so it will require yet another tool when you are ready to sell something online.

And both these systems will walk you through creating an opt-in box you can then quickly add to your one-page website.

Step 3: Create an Irresistible Free Offer.

The third component you must have in place is what you may have heard referred to as “an irresistible free offer”. Building your list is like fishing. While it may not be the most ideal picture to paint in your mind, but it truly is like that. The online world is a giant pond. People are “swimming around” looking for whatever interests them or helps them solve their problems. They are “hungry” and ready to “nibble” on things that look attractive to them and cost nothing to try.

Now, when they come to your website, and they are an ideal potential client for you, and you don’t have your “bait” ready, they will leave and never come back.

That’s why preparing great “bait” – your valuable “irresistible free offer” is so important. You can start by offering valuable, relevant information like special reports, short ebooks, or downloadable audio programs.

You can simply record an audio program by hosting a teleseminar. You can then have it transcribed and with some minor editing turn it into an ebook or a special report.

Only a few years ago it was enough to simply say “subscribe to my email newsletter”, but today you must provide a much greater value to convince people to give you their contact information. That’s why a great Attraction Tool should be so good you’d be willing to even pay some money for it, but all that’s required to get it is their name and email address. It’s low risk, provides instant gratification, and it works like a charm!

Step 4: Drive traffic to your site and track your results.

Once you have your opt-in page with a list management system connected to it and a nice “bait” displayed on it, you’re ready for your visitors. Now you need to drive TARGETED traffic to your site. How do you do that?

You can have people looking at your website in just minutes using Pay Per Click (PPC) advertising. I’m sure you’re familiar with ads placed on your Google search page, right? Well, they are there because someone is paying to have them displayed there – and it costs them a few cents (to a few dollars) every time people click on those links.

While PPC can be a source of instant traffic, it can also be very confusing and – if you don’t know what you’re doing – a costly way to attract visitors.

Slower, but less costly options are submitting articles to and simple press releases to article and press-release directories.

And don’t overlook the traffic-generating power of social media and social networking sites like YouTube, Facebook, Twitter, LinkedIn and many others.

I will give you more specific tips for driving traffic to your website in a future article, but I wanted to mention just one more thing about it now.

One of the biggest misconceptions when it comes to generating traffic is that using things like article marketing or optimizing your site for high placement in search engine is a way to get free traffic. It’s not true!

While you won’t be paying for each visitor, and it may appear that writing and submitting an article is free, it really isn’t, because it takes your time and effort – which has to be factored in.

Finally, always track your results to know which of your efforts pay off and which ones are a waste of time. Tracking is another area that most business owners find confusing. I will devote one of my upcoming marketing tips to explain it better.

Step 5: Continue to give good information and follow up.

There are only three reasons to ever quit following up with people that have requested information from you. The first reason is that you are dead or out of business.

The second reason is that the person who opted in to your list is dead or out of business. That means their contact information expired. They moved away and you lost touch. That’s it. You can’t connect with them. For all you know they’re dead to your business.

The third reason is that they opted out or told you to buzz off. That reason is always negotiable. They may come back. You may be able to entice them back to your list.

Other than those reasons, you should always follow up, follow up, follow up…

Just the other day, we had a person call to register for our program. This person has been following me and reading our articles and tips for three or four years. It happens every single day. People come to us and invest in one of our products or programs, then tell us they’ve been looking at our information for years.

Some subscribers become clients immediately. For others it takes a long time to warm up to our ideas. Some will unsubscribe and leave our “tribe”. Point is, building your list will provide you with a steady, efficient, and easy way to promote your business. And for your subscribers it will be a low-risk way to learn what you offer and sample it before making the final decision to buy from you or hire you.

Master the art of building your list and long-term follow up and you will watch your profits soar!

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Monikah’s Reading and Movie List

Written by Monikah Ogando on April 12, 2009

Here are a few of the books and movies that I’ve read and seen and are part of a “reading homework” list for my private coaching clients:

Favorite Books:
“The Alchemist” by Paulo Coelho
“A Manual for Living” by Epictetus
“Meditations of Marcus Aurelius Antoninus” by Marcus Aurelius Antonius
“Hope for the Flowers” by Trina Paulus
“The Autobiography of Benjamin Franklin” by Benjamin Franklin
“The Magic of Thinking Big” by David Schwartz
“Tuesdays with Morrie” by Mitch Albom
“Synchronicity: The Inner Path of Leadership” by Joseph Jaworsky
“The Message of a Master” by John McDonald
“Often Wrong, Never in Doubt: Unleash the Business Rebel Within” by Donny Deutsch
“iCon Steve Jobs: The Greatest Second Act in the History of Business” by Jeffrey S. Young and William L. Simon
“Thinking Body, Dancing Mind” by Jerry Lynch
“The Power of Optimism” by Alan Loy McGinnis
“Take Your Time” by Eknath Easwaran
“The Go-Better” by Peter B. Kyne
“The Art of Happiness” by Howard Cutler
“The Art of Worldly Wisdom” by Baltasar Gracian
“University of Success” by Og Mandino
“Small Graces” by Kent Nerburn
“The Four Agreements” by Don Miguel Ruiz
“The Magic of Believing” by Claude Bristol
“Walden” by Henry David Thoreau

Favorite Movies:
The Matrix
Million Dollar Baby
Braveheart
The Shawshank Redemption
Wall Street
Scarface
Scent of a Woman
Gladiator
Life Is Beautiful
Dead Poets Society

Do you have favorite books and movies you always recommend to people? Leave me a comment and let me know.

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10 Honest Things About Me You Might Not Know

Written by Monikah Ogando on January 18, 2009

Well, it was bound to happen. I’ve been tagged by  Group Coaching Expert and friend, WendyY BaileyWendyY Bailey. So because I know transparency is so valuable in developing business relationships (and because you might get a few chuckles at my expense – which is always fun), I’m accepting the challenge to reveal 10 honest things about me you might not know:

  1. I’m the oldest of three and the youngest and I were born on the same day exactly 4 years apart. I love my little brother!
  2. By the time I was 11 years old, I was already in 9th grade.
  3. I speak three languages (Spanish, English and French) and learning a fourth (Portuguese). I was going to go for learning German, just for the sheer challenge of it, but Portuguese is more relevant for my market and the way my business is growing.
  4. I started sucking my thumb when I was 7 and still continued (secretly, of course) until adulthood. The only people that ever saw me doing that as an adult were folks I felt very secure and comfortable with.
  5. I’m actually nervous that I just admitted #4!
  6. I was diagnosed with Stage 3 cervical cancer when I was 22 and 3 years later beat it with no help from the medical establishment. It was all through prayer, meditation, journaling, fasting, and eating an all natural healthy diet. I haven’t been sick since, nor will be. I am a staunch believer of the power to heal ourselves.
  7. My legs are all marked up with scars from my childhood tomboy years, falling off bikes, roller skates, trees… But I still manage to make a skirt look decent :) !
  8. I didn’t have a girly period when I was growing up. In fact, I didn’t start wearing a purse until I hit my 30’s.
  9. I had two undergraduate degrees by age 20, and currently pursuing a PhD in Organizational Leadership.
  10. If I died right now, I’d feel at peace and no regrets. Although I don’t “talk” about it much, this is 100% due to my spiritual foundation and connection to a higher power.

Now, to tag a few of my friends and ask for their 10 honest traits::

Alexandria Brown – Alexandria Brown International

Alejandro Reyes – Successfool.com and LosingRocks.com

Angel McClinton – The Video Marketing Maven (I call her that, anyway)

David Bullock – The Profit Engineer

Maria Reyes McDavis – The Web Success Diva

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Do you really need a business plan?

Written by Monikah Ogando on August 18, 2008

I’ll be the first to admit, I’ve espoused the need for having a formal business plan before. In fact, many clients have hired *ME* to create a huge 50-100 page business plan for their organizations.

However, after considering the issue I’m having second thoughts and maybe you should be too.

*  What’s the advantage of a business plan?

*  Why should you chuck your current business plan and redesign it?

*  How is your business plan damaging your brand and profits?

Come join us tomorrow (Tuesday, August 19th) at 9:30 pm ET / 6:30 pm PT as I discuss “A New Look at an Old Paradigm: Business Plans 2.0″ during my LIVE Broadcast. Remember you have to register with uStream in order to participate in the chat room and ask your business questions live. It’s also an awesome way to connect with other business owners, entrepreneurs and possible strategic alliances.

After the discussion, I’ll be updating this blog post and I’d love to hear your comments on it.

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Get the Ball Rolling FAST In Your Business

Written by Monikah Ogando on August 8, 2008

A friend of mine once called me to let me know he was starting his own business. I congratulated him and said that if he ever needed any support from me to give me a shout. I hadn’t heard from him in several weeks so I emailed him to find out how everything was going. He wrote back, “I’ve recently completed my website (of course, it’s a work in progress) and I just don’t know
where to go from here. I feel like I’m preparing to no end; but have not had one client to date. How can I really get the ball rolling? E-mail blasts, mailings, registering on the various search engines; I’m just not sure which road to take.”

I wrote back a lengthy email with plenty of ideas. In the days that followed, we talked at length about his strategy. Here are a few bullet points from that dialog:

1)  Get out there.
You really have to put yourself out there and get ‘face-time with people so they get to know, like and trust you. Building relationships is the main thing. You want people to be able to know you well enough, trust you deeply enough and think of your professionalism high enough to not only do business with you, but also refer you to their friends, colleagues and loved ones.

2)  Follow Up.

It is often said that it takes prospects an average of 7 – 9 contacts with you before you even get on their radar screen, let alone be the chosen solution for the problem they are seeking to solve. So implement a follow up system that will allow your prospects to have your contact information handy and keep on you on top of mind when they need your services and/or come across a referral.

3)  Start in your own backyard.

Did you ever read that classic book, Acres of Diamonds? The character in that book sells his field and wonders the world in search of treasures. When he returns to his town an abject failure, he finds out that his field had a diamond mine. He was sitting on a fortune all along! So with us, usually, we think we need to have a global strategy before we master a local strategy. I am a huge proponent
of thinking big, but you need to start somewhere. Make a list of everyone you know and contact them to let them know you are available and what services and products you offer. If they’re not in the market for your services, ask them for three referrals each. And repeat the process until you’ve reached your sales objective.

4) Specialize.

It’s tempting to offer a ton of services and cast as wide a net as possible. But that actually hurts your business in the long run. People who try to be everything to all people usually tend to be perceived as a novice. Or worse,  your prospects may think you are very likely to be low-balled in your prices because there’s nothing you do extraordinarily well, so you’ve become a commodity in their eyes where the only thing to separate you from the competition is how low you’re willing to go. Also, people tend to think that if you do one thing, you do it well and command the credibility and prices you deserve.

5) If you can’t beat ‘em, join ‘em.

Your competition could very well be a hidden treasure trove of client referrals. Make a list of 5-10 businesses that have a similar offer as you do, and approach them to become a referral partner. They may be overloaded with work and can give you the overflow, or perhaps they have the same offering, but for a different target market than yours. Take advantage of those subtle differences by serving each other’s customers. Both you and your competition will look like winners in your prospects’ eyes.

If you are struggling to drum up business right now, then you need to be spending 80-90% of your time marketing your business. I like to call it “rain making.” You can take very specific action to plant seeds in the beginning of your business (I go over them in detail in the Mastermind Coaching Gym). That way, when it’s time to make it rain, you’ve already done the preliminary work and just watch your work bloom.


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Deadline Extended for JumpStart Your Business in 30 Days or Less

Written by Monikah Ogando on July 30, 2008

Phew! What a relief. As some of you know, Sarah had a doctor’s appointment today at 2 pm. Turns out they’ll need to run additional tests for her. It could be a viral infection – could be mono (I had no idea kids could get mono) – could be encephalitis (need another MRI). Whatever the heck this is, it is affecting her lymphatic system and part of her brain. So we are back to the doctor Friday and then again August 4th for final tests.

That just bought you 5 more days to get the JumpStart System. Trust me, if you’ve been waiting this long to catapult your business the right way, this is your chance to get off your tush about it! I will be taking you step by step to everything you need to do to make sure your business is on the right track, from incorporation, to marketing, setting up your operations and sales, to getting your presence felt on the web.

Don’t end up hating yourself for not acting now. In today’s economic climate, the future of your livelihood should be in YOUR hands, not anyone else’s. So make sure you JumpStart Your Business TODAY!

Love and Success,

Monikah

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The Power of Social Media Networking

Written by Monikah Ogando on July 29, 2008

Thank you to everyone who has emailed, called, twittered, blogged, facebooked, myspaced, and everything else you’ve done to connect with me about the health of my daughter, Sarah. I am very moved and touched that people all over the globe, most of whom have never met me personally, would take time out of their life to reach out to another human being. I think it speaks to not only how bright you shine, but also the goodness and connectedness of the human spirit.

As an update: Sarah is taking well to the antibiotics. She can hold down food now and is sleeping through the night. We have some more tests to take as the days wear on, but I have faith that she is going to come out of this even more of a resilient, strong, happy little girl than she is already.

Now…

To those of you who have already purchased The JumpStart Your Business in 30 Days or Less Program, congratulations!!! You are IN for a treat. Please do not feel overwhelmed by all the material you are getting. I promise I have dissected it and broken it down into sizeable, manageable pieces so that you can really take advantage of it to grow your business.

Also remember that we will soon be scheduling a Q & A call with me so you can get coaching on putting the system together specifically for your business and lifestyle. So stay tuned for that announcement.

Oh, and I have 8 more unadvertised bonuses coming your way. Surprise! :)

Many have wanted to contribute in some way to “Team Sarah” (thanks Michael Ballard of Resiliency for Life for the team name!), even though you may not be in a position right now to purchase JumpStart. Thanks to our friend, Reggie Baker of In This Together (what a name, huh!) now you can do that. Scroll down to the bottom of the JumpStart page and you will see a donation button there.

I want to publicly thank my friends Jim Turner, Ron Hudson, Alejandro Reyes, Deontee Gordon, and Dr. Ray Blanchard. Literally within a few hours of having shared with them what is going on with my family, they jumped at the chance to make a difference, to talk to their people, offer bonuses, announce the fire sale to their networks and checking in with me just to see how Sarah is doing. It is very easy to hide behind anonymity online, but these folks are living proof of the power of social media. You guys are amazing professionals and incredible human beings. Thank you for the difference you’ve made in my life.

Stay tuned for the victory lap! :)

Love and success,

Monikah

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Your Business Wins and Sarah Wins

Written by Monikah Ogando on July 27, 2008

What would you do if your only child had a serious illness and your health insurance did not cover her medical expenses (a common but unspoken problem in the entrepreneurial world)? What would you do if in order for the doctor to continue to treat your child, you had to bring him a check to pay down the medical bills you’ve already incurred?

I’m going to be completely transparent and vulnerable to share with you: That’s what is happening to my 11 year old daughter, Sarah, who recently came down with a severe lymphatic infection that is causing her spleen to enlarge. She’s running a high fever, has swollen tonsils and is overall very tired and miserable.

Sarah’s has a series of diagnostic tests coming up, and in order to be able to walk in there with the money she needs, I am having a HUGE sale. I have collected over $1,800 of not only MY best work but also POWERFUL bonuses from key experts. And I am giving it to you for less than $100. I’m not kidding. Go here now now for the full story about Sarah and what I’m up to:

www.jumpstartyourbizin30.com

And for the first 25 of you who get the Jump Start Program, I’ll make sure to send you some very cool unadvertised bonuses to help your business as well (as if you weren’t getting enough tools to grow your business!).

But you’ve gotta hurry! Sarah’s next doctor’s appointment is 3:30 pm August 4th. I figure the doctor can’t cash the check until at least the next day, so I’m taking this sale down at 3pm EST on Tuesday, August 5th to get this amazing program.

Go here before you forget:
www.jumpstartyourbizin30.com

Thank you for being part of my life. Here’s to us! And Sarah…
Monikah

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Randy Pausch, of “Last Lecture Series” fame dies

Written by Monikah Ogando on July 25, 2008

Randy Pausch was diagnosed with incurable pancreatic cancer in September 2006. His popular “Last Lecture” at Carnegie Mellon garnered international attention and was viewed by millions on YouTube, as well as getting him a spot on Oprah’s couch. When I first saw this YouTube clip, I wept. Not because of his imminent departure, but for the fortitude of his spirit. The power of his message that had to be said.

And on a larger scale, this is very much about your entrepreneurship: To live a life in such a way that you spend your working hours doing something you love, with people you respect, for people who believe in you… So that at the end of your life, much like Randy Pausch, you can say “You’re Welcome”.

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Get Them Raving About You: Six Easy Steps to Get Testimonials

Written by Monikah Ogando on June 12, 2008

Whatever business you are in, one of the best assets you can build is a databank of testimonials from satisfied clients and customers. But exactly how do you get those rave reviews that you can use to attract more clients? Here are my 6 top tips for collecting and using effective testimonials.

1. Deliver a great product or service

I know it’s stating the obvious, but the first step in getting testimonials is to have satisfied customers and clients. That means you need to make sure you have delivered on your promises and at least met, if not exceeded, your customers’ expectations. Don’t try to collect any testimonials until you have met this criteria!

2. Ask!

The big secret of getting testimonials is no big secret at all. You’ve simply got to ask. If you’ve been in business for any length of time at all, you probably already have satisfied customers who would be more than willing to give you an endorsement, if only you ASK them. I understand that you might be self-conscious about asking, so why not send a note or email along these lines.

‘Can I ask a quick favour? I’m in the process of updating my marketing materials and want to include examples of people I have worked with and how I’ve helped them. I would love to include you. Would you be willing to jot a couple of lines about how my (service/product) helped you? I’m planning to get this completed in the next two weeks, so if you could reply by (deadline) it would really help. Thanks in anticipation!’

There, now that wasn’t so difficult was it? Try it. You’ll be pleasantly surprised by the responses you get!

3. Use full contact details

Have you ever seen those testimonials that are signed by someone like ‘J.V, Leicester’. Do you believe them? I don’t. They scream ‘made up!’ Testimonials simply aren’t worthwhile unless accompanied by full contact details: name, company, location, age, profession. Include as much relevant info as you need to prove that the testimonial was provided by a real person.

4. Use examples of your target audience

If you’re targeting single 20 somethings, then it doesn’t make sense to include a testimonial from a 50 year old married woman. The unspoken question many of your prospects have in their head is ‘Will this work for me?’, so they want to see case studies and examples from people who started out in a similar situation. Adapt your testimonials to make them relevant to your target audience eg if you are targeting working mothers include information like, ‘Sarah Smith, mother of 3′.

5. Make your testimonials more believable with photos, voice and/or video

We’ve all seen the ‘testimonials’ on tv that are actually paid actors, so it’s not surprising that many of your prospects are jaded and skeptical. You can make your testimonials more believable by using proof in the shape of photos, actual voice recordings of the testimonials and even video testimonials if you can get them. Audio Acrobat includes a feature for easily collecting voice testimonials from your customers. They provide you with a phone number, the client calls to record their message, then you get a simple code for uploading the audio to your website.

6. Have a system for soliciting testimonials

I know you’ve already got too much on your ‘to do’ list, and the last thing I want to do is create more work for you. The key to getting anything done in marketing is to put a system in place that automates the process. For example, send a form letter or email a specific number of days after the service, treatment or goods have been received verifying that your client is happy and asking them to provide you with their comments.

Some of the best testimonials I got for my first e-book came from a standard email I sent to every customer 14 days after they ordered the product. I just set the email up on my auto-responder so I didn’t have to think about it. It generated a steady stream of testimonials with no further action required on my part.

The bottom line is that adding testimonials is one of the most effective changes you can make to your marketing materials, so make sure you start collecting and using testimonials, starting today!

© Bernadette Doyle, 2007

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